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Frequently asked questions
General
How do I open my bithour.net Account ?
In order to open an account you only need to have an active e-mail address. Switch to SignUp Page and fill in the require fields. It will take less than a minute.

How can I access the account ?
If you are a registered user, please enter your username and password in the appropriate fields at the top of the website and click the "LogIn" button. You will be redirected to your account automatically as soon as you have done the above.

What if I can't log into my account because I forgot my password ?
Click "Forgot Password?" link, enter your username or e-mail and your login data will be sent to your e-mail address.

I can't log in into my account. What could cause this problem ?
Sometimes problems of this kind are caused by errors of your web browser or network. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.

How secure is your website and my account data ?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script. Our website is located on a dedicated server with a firewall installed on it.


DEPOSITS
I wish to invest, but I don't have any e-currency account. What should I do ?
You can open a free e-currency account.We accept Bitcoin, Litcoin, Perfect Money, Payeer, Bsv, BitcoinCash & Ethereum.

How long does it take for my deposit to be added to my account ?
Your account will be updated as fast as you send a payment.

How can I make a deposit ?
To make a deposit click the link "Deposit Fund" in the navigation menu.

Can I make a new deposit from my account balance ?
No, you need to withdraw firstly then make a new deposit if you want. All deposit must from e-currency and it is more safety and it will more fair for all investors and us.

What is the minimum investment? Is there a maximum investment ?
The minimum investment is $15. There is no maximum investment, but every single maximum is $ 500,000.


WITHDRAWALS
How can I request a withdraw ?
To make a request you need to login to your account and click on "Withdraw " in the right and top menu, then fill in the necessary info to complete your withdrawal request.

After I make a withdrawal request, when will the funds be available on my e-currency account ?
All withdrawals will be finished and paid instantly, including Bitcoin withdrawal. However it can take up-to 48 business hours in case of technical problem.

Can I withdraw my earnings to a different e-currency account ?
No, all payments are done in the e-currency of the same payment system that was used for the investment. We do not exchange currencies when paying out in order to avoid dispute and make an balanced conditions for all payment processors.

What is the minimum withdrawal ?
Minimum withdrawal amount is $0.10 but for cryptocurrency need reach to $2 value of coins

What could be the reason for the delay ?
There are several reasons for failure to pay: - The e-currency account number, which is to be specified during registration, is missing or incorrect. - You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out. Sometimes payment systems are not working, you will need to wait.


referral
What is affiliate program ?
Affiliate program is a system of technical solutions and financial conditions that are created in order for all investors, as well as simply active entrepreneurs to have an opportunity to assist in developing our company, and receive worthy rewarding for this.

How does the referral program work and how much can I earn ?
We offer 0.3%-15% referral commission program to our customers. It is a good way to make extra money. By inviting more people to our investment programs, you will instantly receive 0.5%-10% ref commission from every deposit your referrals made.

Can I recommend myself for commission and bonus ?
No, if you open multiple accounts, it is deemed as a kind of cheating and extremely forbidden. You will not get any commission or bonus by recommending yourself. Besides, we may suspend your accounts.

Will I get my referral commission for every deposit my referrals make from external e-currencies or account balance ?
You will get referral commission for every deposit your referrals make from external e-currencies, but we do not offer referral commission for deposit made from the account balance.

Do I need to have active investment in order to participate in your affiliate program ?
No, It is free to earn from our affiliate program without having to make an investment with our company. You only need to open an account and start to promote our site.






BIT HOUR LTD RELIABLE PORTAL FOR CRYPTOCURRENCY COMMUNITY

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